About the Role

We’re looking for an experienced Strategic Accounts Manager to join our team and drive growth within our most valuable client relationships. In this role, you’ll serve as a trusted advisor to key buyers and executives in marketing, brand management, procurement, HR, Sales and other key departments, delivering innovative branded merchandise solutions that align with their marketing, branding, sales, recognition, and promotional product goals.

You’ll lead account strategy, manage complex programs, and collaborate cross-functionally to ensure flawless execution — from concept and sourcing to production and delivery. This is a high-impact role for a proactive relationship builder who thrives in a fast-paced, creative, and client-focused environment.

Key Responsibilities

• Own and grow key accounts: Develop and execute account strategies to expand sales, increase client retention, and drive year-over-year growth.
• Act as a trusted partner: Understand client business objectives and translate them into creative promotional and merchandising solutions.
• Lead client presentations and proposals: Work with design, sourcing, and production teams to deliver compelling branded product campaigns and eCommerce solutions.
• Manage complex programs: Oversee timelines, budgets, and deliverables for local, regional, and national programs, ensuring quality and consistency across all touchpoints.
• Collaborate cross-functionally: Partner with internal teams including product sourcing, creative, marketing, logistics, ecommerce, and operations to deliver seamless client experiences.
• Analyze performance: Track key metrics, generate account reports, and provide insights that drive strategic decisions.

Identify opportunities: Stay informed on trends in branded merchandise, retail, and marketing to proactively recommend new ideas and product categories.

Qualifications

• Experience: 5+ years in account management or client services, ideally within the promotional products, branded merchandise, or marketing agency industry.
• Industry knowledge: Strong understanding of promotional product sourcing, decoration methods, kitting/fulfillment, and online company stores.
• Relationship skills: Proven success in managing enterprise-level clients and building long-term partnerships.
• Project management: Exceptional organizational and multitasking abilities with keen attention to detail.
• Communication: Excellent presentation, negotiation, and interpersonal skills.
• Tech proficiency: Experience with CRM systems, order management platforms, online stores and Microsoft Office.
• Education: Bachelor’s degree in Marketing, Business, or related field preferred.

Compensation

• Salary: $75,000 - $90,000 based on experience
• Variable Compensation: Variable compensation component (bonus or commission plan) based on sales growth within assigned book of business