Ottawa, Ontario, Canada
Kent, Ohio
Posted: 20-Feb-25
Location: Lawrence, Massachusetts
Type: Full Time
Categories:
Preferred Education:
Discover your next career adventure at Gemline, a leading design-centric supplier of consumer products in the promotional products industry. Ranked 12th by the Advertising Specialty Institute and awarded the prestigious 2021 Supplier of the Year, Gemline boasts a diverse product line, including bags, luggage, drinkware, electronics, stationery, writing instruments, gourmet foods and lifestyle gifts. Our portfolio features renowned brands like American Tourister®, Anker®, CORKCICLE®, Cuisinart®, Igloo®, MiiR® , Moleskine®, Osprey®, Paper Mate®, Samsonite®, Sharpie® and many more.
At Gemline, community is our heartbeat. Our purpose, "We Promote Community," is the driving force behind everything we do. This commitment is embedded in our culture, influences our product designs, and fuels our aspiration to create a positive global impact. What’s more, we’re guided by our betterway™ Corporate Social Responsibility efforts which are focused on bettering people and the environment. Gemline also became a certified B Corp in 2024, furthering our commitment to balance purpose and profit for good.
Gemline has been recognized as one of the Greatest Companies To Work For on multiple occasions, and most recently in 2024 by PPAI, a leading industry association. Join a workplace where "Pride in People, Pride in Product" is more than a motto—it's our way of life. Our associates play a crucial role in delivering an exceptional customer experience, guided by our foundational values of trust, integrity, humility, diversity, community, and truth. Gemline's success is a reflection of our associates' success, and our culture thrives on collaboration, initiative, continuous problem-solving, safety, and respect for people. Take the next step in your career journey with Gemline—we're not just a company; we're a community.
Gemline® is looking for an Inside Sales Representative who will partner with Regional Sales Managers to provide an exceptional customer experience for our customers. This position will handle sales support in the respective territory and build customer relationships targeted to winning sales. This position will report to the Inside Sales Supervisor. If interested, please send your resume to: jaylward@gemline.com .
Responsibilities
- Partner with an outside Regional Sales Manager to maximize sales for an assigned group of accounts
- Handle inbound inquiries on Gemline products, decoration capabilities, marketing programs, pricing, inventory levels, escalations, and other client information needs, as they arise
- Build strong customer relationships with a strong focus on providing an exceptional customer experience
- Achieve expected volume of proactive customer contacts while managing inbound requests
- Use Salesforce to manage your daily tasks, your team’s revenue pipeline and your overall client communication
- Develop creative presentations and sales flyers for clients, as needed
- Ideation for prospective orders
- Effectively manage multiple projects and assignments through to completion
- Occasional travel into territory for industry trade shows and customer events
- Other duties may be assigned
Requirements
- Excellent verbal and written communication skills and the ability to build rapport with customers
- Strong organizational skills and proven track record of productivity and task completion
- Proven track record of excellent phone/video skills with customers
- Ability to generate original solutions to business opportunities and challenges
- High School degree or equivalent; College preferred
- 1 - 2 years of inside sales experience
- MS Office Suite
- Experience with Salesforce is a plus