HSMAI Foundation Career Center

We are seeking a Director of Sales to join our growing company. The Residence Inn Boston Seaport's newly renovated 120 room, unique brick and beam design, all suite hotel, is located in the heart of Boston's booming Seaport District. The successful applicant will strategically plan, execute and manage the overall sales and marketing effort of the hotel to achieve optimal occupancy, and use, through effective direct sales and revenue management strategies that focus on maximizing revenue and meeting/exceeding hotel profit objectives.

ESSENTIAL FUNCTIONS:

• Meet/exceed hotel top line revenues
• Grow RevPar to the comp set as measured by Smith Travel
• Be a sales leader for the hotel with focus on guest service and satisfaction
• Ensure that all appropriate market segments are being saturated  
• Develop and articulate strategies via strategic sales plans - monthly/annual
• Provide strong leadership, guidance and training support to team members 
• Consistently meet/exceed sales call goals established by the company
• Responsible for booking the function space, quoting meeting room rental, A/V and F&B
• Must be skilled in building rapport, qualifying, presenting, negotiating and closing on business, as well as, servicing accounts
• Must become proficient in the use of brand reports, Amadeus tools, and other subscriptions provided to assist efficiently target opportunities
• The sales leader for the hotel will ensure that all sales call documentation for the team is recorded in the sales automation system on property

• Implement company programs (Claremont) and manage the sales and marketing efforts of the property in a manner consistent with Claremont’s policies and procedures
• Prepare, analyze and review rooms revenue & presentations

• Proven ability to attract, retain and motivate the employees; hire train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.  Training will be to sales staff (Sales Managers, Sales Coordinators and Event Meeting Managers) as well as front desk staff

• Must be a leader and collaborative partner with the hotel General Manager, Area Director of Revenue Management, and other team members
• Have a positive attitude and cooperate with other departments to create an exceptional guest experience
• Survey, review and analyze competition, market trends, and customer needs
• Maximize brand relationships by building relationships with various personnel (including but not limited to the national account managers, group desk and regional support) that can help the hotel gain market share, build customer relationships and gain exposure in various market places.
• Must become astute in the consistent use of all the brand tools inclusive of RFP platforms, Hotel website tools, social media and digital marketing
• Must complete all required brand training

• Demonstrate leadership skills by consistently growing responsibilities, strengthening skill set, knowledge base and engagement with the staff by using tools /resources provided
• Must be able to pivot strategies to manage the ups and downs of demand

Education:  Four-year college degree or equivalent education & experience

Experience: Minimum of 3 years progressive hotel sales

Skills and Abilities: Requires advanced knowledge of consultative sales principles

• Experiential knowledge required for management of people, complex problems and efficiency of sales activities                   

• Must possess highly developed communication skills to frequently present, negotiate, persuade and influence guest(s), clients and internal stakeholders

• Writing
• Computer skills
• Brand systems
• Sales Data Base System (ie. Delphi, STS etc)

No. of employees supervised: Zero to Five employees

Travel required:   Local travel required on a weekly basis.  Regional travel may be required a minimum of five times a year.

Claremont Companies offers a comprehensive rewards and compensation package for eligible associates that includes:

• Opportunities for advancement and career growth
• Warm and supportive work environment
• Competitive Wages
• Medical, Dental and Vision Insurance
• Flex Spending Account
• Long Term Disability
• 401(k) retirement plan
• Hotel Discounts

About Claremont Companies

Claremont Companies has been in business for over 50 years. Our privately held company owns an extensive portfolio of Hotels and Apartment Communities in New England with a strong pipeline of new properties and acquisitions. Due to our continued growth, we are looking to expand our staffing levels with caring, passionate employees who operate with a sense of urgency and a spirit of collaboration to offer our guests the best experience possible.

Connections working at Claremont Companies