Response Labs is a tight team of dedicated, digital marketing professionals in Baltimore and Seattle. We are passionate about CRM and loyalty marketing—especially email. We are straight-up nerds for data and analytics. We are curious about innovation and the future of our industry. And most important of all, we are made up of animal lovers and adventure seekers, proud parents and grill-masters, avid runners and devoted volunteers, anglers and musicians. We are actively seeking others who share our passion, nerdom and curiosity for digital marketing, but who also bring to our team a well-rounded life rich with experience outside the office.
Make Every Message Matter
The driving purpose for all we do at Response Labs is: Make Every Message Matter. It is what we strive to achieve everyday for our Clients by helping them forge more meaningful relationships with their customers through digital CRM & loyalty marketing.
Do you share our vision and believe that all digital marketing between brand and customer should promote a healthy, mutually beneficial relationship?
Are you curious about new and innovative ways of doing so?
Are you motivated by your passion for digital marketing?
Do you value the responsibility of service to the Client above all else?
If you answered yes to all of the above, then let’s talk.
Response Labs is in search of the best Account Supervisor to help our Clients make all their messages matter. You will be driving planning, project management, production, execution, and reporting, working with the appropriate people to get the job done exceptionally well. An Account Supervisor at Response Labs also needs to be ready for anything. When the moment calls for sleeves to be rolled up, we expect you have the can-do attitude to lead by example and make things happen.
This list of day-to-day responsibilities can change frequently, but here are a few things that you can expect to do from day one:
Deliver the strategic direction and execution of CRM or loyalty marketing programs for the Client, and ensure all work is adhering to that plan
Execute strategic planning for Clients annually, quarterly, monthly (depending on the pace of business), assisting in all scope creation and content planning for recommended initiatives
Author campaign and project briefs providing clear direction for the team
Drive analysis and insight on existing campaigns and projects, constantly looking for optimization opportunities for increased performance
Manage budgets, resources and timelines for account initiatives
Participate and sometimes lead new business pitches and presentations
5+ years experience working in a digital marketing/advertising agency, or similar client-side marketing position—plus a deep passion and curiosity for all things digital
Proven experience driving the planning, strategy and execution of CRM and/or Loyalty campaigns (lead or customer prospecting, acquisition and/or nurturing; loyalty/reward programs, etc.)
Experience managing high-volume, high-demand, enterprise-level email marketing programs with a deep reliance on data
Expertise in reporting and analysis for digital marketing, CRM and loyalty programs using through Google Analytics or similar
Extensive experience writing and presenting clear, persuasive, onbrand presentations
Experience in cross-channel marketing in web, advertising, social and mobile
Experience being accountable for cross-functional teams internally and externally
Experience training and nurturing the professional development of Account Executives and/or Senior Account Executives.
Experience working with Salesforce Marketing Cloud, Cheetah Marketing or similar is a plus
Telecommuting is allowed.
Additional Salary Information: Blue Cross health with dental/vision insurance with employer contribution
AFLAC short term disability available
401k plan with matching to 5%
Annual performance bonus
Quarterly performance award drawings
Paid vacation and sick time
Paid federal holidays
Professional training and certification tracks
Flex time from day-one & work from home options
Regular company events and volunteer outings (post-pandemic)
About Response Labs
Response Labs is a tight team of dedicated, digital marketing professionals in Baltimore and Seattle. We are passionate about CRM and loyalty marketing—especially email. We are straight-up nerds for data and analytics. We are curious about innovation and the future of our industry. And most important of all, we are made up of animal lovers and adventure seekers, proud parents and grill-masters, avid runners and devoted volunteers, anglers and musicians. Interested in joining Response Labs? We’re hiring!